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        Inbound MMS Delay and Delivery Report Delay over a subset of U.S. Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery report delays and Inbound MMS Delays when sending to U.S. numbers on Twilio Short Codes. This incident has been resolved.
        Posted Feb 08, 2021 - 15:19 PST

        Monitoring

        We are observing recovery in delivery report delays and Inbound MMS Delays when sending to U.S. numbers on Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 08, 2021 - 14:41 PST

        Update

        We are experiencing inbound MMS delivery delays and Delivery Report Delay for a subset of U.S. short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 08, 2021 - 13:29 PST

        Update

        We are experiencing inbound MMS delivery delays and Delivery Report Delay for a subset of U.S. short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 08, 2021 - 12:28 PST

        Update

        We are experiencing inbound MMS delivery delays for U.S. short code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 08, 2021 - 12:24 PST

        Update

        Our monitoring systems have detected a potential issue with inbound MMS delays and delivery reports over a subset of U.S. shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 08, 2021 - 12:12 PST

        Investigating

        Our monitoring systems have detected a potential issue with outbound and inbound MMS delays over a subset of U.S. shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 08, 2021 - 12:09 PST
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).