SMS Delivery Delays to 2degrees in New Zealand via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer seeing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.

Posted Mar 06, 2025 - 21:20 PST

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 06, 2025 - 19:41 PST

Update

We continue experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Mar 06, 2025 - 17:57 PST

Update

We are experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 06, 2025 - 16:57 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to 2degrees in New Zealand via Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 06, 2025 - 16:51 PST

This incident affected: CARRIER NETWORK (SMS, APAC).