One Way Audio issue affecting Inbound calls to some Twilio UK Numbers

Incident Report for Twilio

Resolved

We are now seeing full recovery, this incident has been resolved.

Posted Oct 23, 2020 - 08:58 PDT

Update

We are continuing to investigate this issue. We will have an update in 4 hours, or when we have further information.

Posted Oct 23, 2020 - 07:00 PDT

Update

We are continuing to investigate this issue. We will have an update in 2 hours, or when we have further information.

Posted Oct 23, 2020 - 05:05 PDT

Update

We are continuing to see intermittent one way audio for calls to a subset of Twilio numbers in the UK. Outbound calls are no longer affected. We expect to have an update in 1 hour, or when we have further information.

Posted Oct 23, 2020 - 04:09 PDT

Investigating

We are investigating a one way audio issue with both inbound and outbound calls to UK numbers for a subset of customers. We expect to have an update for you in 1 hour, or when we have more information

Posted Oct 23, 2020 - 03:55 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).