Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issue Impacting Multiple Products
Incident
Report for Twilio
Resolved
We are no longer experiencing the issue that impacted a number of Twilio products. This incident has been resolved.
Monitoring
From 12:43 PM PST to 12:59 PM PST, we experienced an issue with our service provider that caused a service interruption with multiple products. The affected products were: Serverless Functions/Assets, Voice Elastic SIP Trunking, Live Streaming, Programmable Video Compositions, Flex/Proxy, Marketplace, Twilio Debugger, Programmable Voice, Programmable Messaging SMS/MMS, Identity/Authy. The issue has been resolved by our service provider. We will continue to monitor for 2 hours to ensure full recovery.
Investigating
Our monitoring systems have detected a potential issue that impacts multiple products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1), ACCOUNT SECURITY (Authy 2FA), SERVERLESS (Functions, Assets), FLEX (Flex Insights), PROGRAMMABLE VIDEO (Compositions), PROGRAMMABLE VOICE US1 (Recording US1, Recording Transcriptions US1), and PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).