Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes Failures

Incident Report for Twilio

Resolved

The ongoing issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API has been resolved, and it is operating normally at this time.

Posted Feb 14, 2024 - 05:15 PST

Update

The intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API is now operating normally. We continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 14, 2024 - 04:53 PST

Update

We continue to experience intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 14, 2024 - 03:06 PST

Investigating

We are currently investigating the issue with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 14, 2024 - 02:06 PST

Update

The intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API is now operating normally. We continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 14, 2024 - 00:08 PST

Monitoring

The intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2024 - 23:39 PST

Update

We continue to experience intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 13, 2024 - 19:46 PST

Update

Posted Feb 13, 2024 - 17:51 PST

Update

We are experiencing intermittent issues with the Lookup Identity Match, SIM Swap, Legacy Identity MatchAndAttributes API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2024 - 17:03 PST

Investigating

Our monitoring systems have detected a potential issue with Lookup errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 13, 2024 - 16:56 PST

This incident affected: ACCOUNT SECURITY (Lookup).