Delays and Failures Provisioning 10DLCs with US Carriers

Incident Report for Twilio

Resolved

Provisioning 10DLCs within the US carrier ecosystem has been resolved, and it is operating normally at this time.

Posted Jul 31, 2023 - 08:52 PDT

Monitoring

Provisioning 10DLCs within the US carrier ecosystem is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 31, 2023 - 08:18 PDT

Update

We are experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 31, 2023 - 08:01 PDT

Investigating

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 31, 2023 - 07:53 PDT

This incident affected: PHONE NUMBERS.