Interconnect Bandwidth Change Requests Failing in the Console

Incident Report for Twilio

Resolved

Interconnect customers are no longer experiencing issues with submitting bandwidth change requests in the console. This incident has been resolved.

Posted Nov 01, 2023 - 20:01 PDT

Monitoring

We have observed a recovery from the issue related to Interconnect customers being unable to submit bandwidth change requests in the console. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2023 - 18:12 PDT

Update

We are continuing to investigate the issue with Interconnect customers unable to submit bandwidth change request in the console. Customers can workaround this issue by submitting the change request manually via support ticket or your account rep. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2023 - 17:21 PDT

Update

We are investigating an issue with Interconnect with customers unable to submit bandwidth change request in the console. Customers can workaround this issue by submitting the change request manually via support ticket or your account rep. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2023 - 16:22 PDT

Investigating

We've become aware of a potential issue with Interconnect bandwidth change request functionality in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 01, 2023 - 16:05 PDT

This incident affected: DEVELOPER TOOLS (Console) and INTERCONNECT.