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System Metrics
Super SIM Over the Air Update Delays
Incident
Report for Twilio
Resolved
We are no longer experiencing Over-the-Air (OTA) update issue. This incident has been resolved.
Update
We are now seeing recovery of the Over-the-Air (OTA) update issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes.
Monitoring
We are now seeing recovery of the Over-the-Air (OTA) update issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes.
Update
We have identified a fix for the issue that is preventing some Super SIMs from successfully updating to their latest settings via over-the-air (OTA) updates. The fix needs to be implemented at one of our downstream partners, who expect to begin releasing the update to impacted SIMs as soon as possible. Afterwards, we expect to see fewer OTA updates failing to complete despite multiple attempts to contact the OTA service. Please note that it may take more than one attempt for a SIM to complete the OTA update procedure as there may be occasional failures or updates may need to be downloaded in multiple parts. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We have identified a fix for the issue that is preventing some Super SIMs from successfully updating to their latest settings via over-the-air (OTA) updates. The fix needs to be implemented at one of our downstream partners, who expect to begin releasing the update to impacted SIMs as soon as possible. Afterwards, we expect to see fewer OTA updates failing to complete despite multiple attempts to contact the OTA service. Please note that it may take more than one attempt for a SIM to complete the OTA update procedure as there may be occasional failures or updates may need to be downloaded in multiple parts. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We have identified a fix for the issue that is preventing some Super SIMs from successfully updating to their latest settings via over-the-air (OTA) updates. The fix needs to be implemented at one of our downstream partners, who expect to begin releasing the update to impacted SIMs as soon as possible. Afterwards, we expect to see fewer OTA updates failing to complete despite multiple attempts to contact the OTA service. Please note that it may take more than one attempt for a SIM to complete the OTA update procedure as there may be occasional failures or updates may need to be downloaded in multiple parts. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We have identified a fix for the issue that is preventing some Super SIMs from successfully updating to their latest settings via over-the-air (OTA) updates. The fix needs to be implemented at one of our downstream partners, who expect to begin releasing the update to impacted SIMs as soon as possible. Afterwards, we expect to see fewer OTA updates failing to complete despite multiple attempts to contact the OTA service. Please note that it may take more than one attempt for a SIM to complete the OTA update procedure as there may be occasional failures or updates may need to be downloaded in multiple parts. We expect to provide another update in 24 hours or as soon as more information becomes available.
Identified
We have identified a fix for the issue that is preventing some Super SIMs from successfully updating to their latest settings via over-the-air (OTA) updates. The fix needs to be implemented at one of our downstream partners, who expect to begin releasing the update to impacted SIMs around 4pm UTC tomorrow, February 7th. Afterwards, we expect to see fewer OTA updates failing to complete despite multiple attempts to contact the OTA service. Please note that it may take more than one attempt for a SIM to complete the OTA update procedure as there may be occasional failures or updates may need to be downloaded in multiple parts. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are experiencing Super SIM Over the Air (OTA) update failures for some SIM cards. The issue is preventing Super SIMs from retrieving their latest OTA setting and optimizing connectivity for devices. We've identified a fix which will be going into testing as soon as possible. We will provide an update on Tuesday with the status of our fix.
Update
We are experiencing Super SIM Over the Air (OTA) update failures for some SIM cards. The issue is preventing Super SIMs from retrieving their latest OTA setting and optimizing connectivity for devices. Our engineering team is actively working with the affected service provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.