Authy End Users Are Not Receiving Push One Touch Verifications

Incident Report for Twilio

Resolved

The issue affecting intermittent Authy Push notifications not received on certain applications has been resolved, and the service is functioning normally at this time.

Posted Dec 06, 2023 - 17:43 PST

Monitoring

We have started seeing recovery for the issue with Authy Push notifications not received on certain applications for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 06, 2023 - 17:02 PST

Identified

The issue causing an issue with Authy Push notifications not received on certain applications has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2023 - 15:14 PST

Update

We are investigating an issue with Authy Push notifications not received on certain applications. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2023 - 14:14 PST

Investigating

Our monitoring systems have detected a potential issue Authy Push Notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 06, 2023 - 13:58 PST

This incident affected: ACCOUNT SECURITY (Authy 2FA).