Customers Not Billed for Their Verify WhatsApp Channel Usage

Incident Report for Twilio

Resolved

Between February 26th at 09:19PT and February 29th at 00:01 PT, Verify didn’t generate billing events for a subset of customers using the WhatsApp channel to send OTP messages. This issue has been mitigated and affected customers will be notified and billed properly.

Posted Mar 04, 2024 - 12:26 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with WhatsApp billing events. We will follow up and provide customer impact details within 2 hours.

Posted Mar 04, 2024 - 11:14 PST