SMS Delivery Delays to America Net Network in Brazil

Incident Report for Twilio

Resolved

After investigating the issue regarding SMS delays when sending messages to the America Net network in Brazil, it was determined that the impact is limited to a small set of customers who will be contacted individually to address any concerns. This incident covering unaffected customers is resolved.

Posted Oct 11, 2023 - 19:01 PDT

Update

We are still experiencing SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 11, 2023 - 11:49 PDT

Update

We continue to experience SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 11, 2023 - 07:49 PDT

Update

We continue to experience SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 11, 2023 - 05:49 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.

Posted Oct 11, 2023 - 04:55 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).