Whatsapp Sender Onboarding Unavailable

Incident Report for Twilio

Resolved

Issue with WhatsApp sender onboarding has been resolved and service is operating normally at this time.

Posted Jun 03, 2026 - 19:49 PDT

Monitoring

WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 03, 2026 - 19:17 PDT

Identified

Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.

Posted Jun 03, 2026 - 18:52 PDT

Update

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 03, 2026 - 18:27 PDT

Investigating

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 03, 2026 - 17:23 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).