Outbound US Toll Free SMS delays.

Incident Report for Twilio

Resolved

The delays in outbound SMS delivery and DLRs for toll-free US numbers have been resolved.

Posted Nov 27, 2019 - 13:47 PST

Monitoring

We're now seeing resolution for DLRs as well as continued performance on outbound delivery times for toll-free SMS in the US. We'll continue to monitor this issue and provide an update if there are any changes.

Posted Nov 27, 2019 - 12:48 PST

Update

We're seeing recovery for outbound delivery delays from toll-free US numbers. Our team is still working to resolve delays for DLRs on these messages. We'll provide more updates as the become available.

Posted Nov 27, 2019 - 12:11 PST

Identified

We are continuing to work with our carrier partner to resolve the outbound delays for toll-free SMS in the US. We'll provide additional updates as they become available.

Posted Nov 27, 2019 - 10:52 PST

Investigating

We are currently observing message delivery delays via US Toll Free Numbers to US devices. Our engineers are working with our carrier partner to investigate the issue. We will provide an update as soon as we have additional information.

Posted Nov 27, 2019 - 08:54 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).