Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Outbound US Toll Free SMS delays.
Incident
Report for Twilio
Resolved
The delays in outbound SMS delivery and DLRs for toll-free US numbers have been resolved.
Monitoring
We're now seeing resolution for DLRs as well as continued performance on outbound delivery times for toll-free SMS in the US. We'll continue to monitor this issue and provide an update if there are any changes.
Update
We're seeing recovery for outbound delivery delays from toll-free US numbers. Our team is still working to resolve delays for DLRs on these messages. We'll provide more updates as the become available.
Identified
We are continuing to work with our carrier partner to resolve the outbound delays for toll-free SMS in the US. We'll provide additional updates as they become available.
Investigating
We are currently observing message delivery delays via US Toll Free Numbers to US devices. Our engineers are working with our carrier partner to investigate the issue. We will provide an update as soon as we have additional information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).