Outbound SMS delivery delays to O2 in UK

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Dec 06, 2018 - 04:11 PST

Monitoring

We're currently observing full and stable recovery for SMS delivery to the O2 network in the UK. We will continue to monitor to ensure there are no further problems.

Posted Dec 06, 2018 - 03:38 PST

Identified

The operator has confirmed that they have identified a software issue on their network, which is causing widespread issues delivering SMS to their subscribers. We will provide an update when we have further information.

Posted Dec 06, 2018 - 03:09 PST

Investigating

We have detected an issue delivering to the O2 network in UK. We will continue to investigate and work with our partners. We will provide an update when we have further information.

Posted Dec 06, 2018 - 02:47 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).