SMS Delivery Delays to Claro in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending to the Claro network in Colombia. This incident has been resolved.

Posted Sep 14, 2020 - 19:53 PDT

Monitoring

We are observing recovery in delivery delays when sending to the Claro network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update once more information becomes available.

Posted Sep 14, 2020 - 18:53 PDT

Investigating

We are observing SMS delivery delays for messages from Twilio to the Claro network in Colombia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Sep 14, 2020 - 18:04 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).