Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
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      SMS Delivery Reports Issue Over South Africa - Cell C Network
      Incident Report for Twilio
      Resolved
      We are no longer experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. This incident has been resolved.
      Posted Jun 18, 2021 - 09:57 PDT
      Monitoring
      We are observing recovery with regards to the delivery reports when sending to South Africa - Cell C network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jun 18, 2021 - 08:08 PDT
      Update
      We are experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Jun 18, 2021 - 07:08 PDT
      Investigating
      We've become aware of a potential issue with SMS delivery failures over South Africa - Cell C network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jun 18, 2021 - 06:49 PDT