SMS Delivery Reports Issue Over South Africa - Cell C Network

Incident Report for Twilio

Resolved

We are no longer experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. This incident has been resolved.

Posted Jun 18, 2021 - 09:57 PDT

Monitoring

We are observing recovery with regards to the delivery reports when sending to South Africa - Cell C network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 18, 2021 - 08:08 PDT

Update

We are experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 18, 2021 - 07:08 PDT

Investigating

We've become aware of a potential issue with SMS delivery failures over South Africa - Cell C network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 18, 2021 - 06:49 PDT