Silent Network Authentication (SNA) Failure Increase in Philippines

Incident Report for Twilio

Resolved

The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.

Posted Oct 15, 2026 - 06:30 PDT

Monitoring

We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2026 - 04:24 PDT

Update

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2026 - 03:30 PDT

Identified

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2026 - 02:29 PDT

Investigating

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 15, 2026 - 01:56 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).