Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Connectivity Issues on 2G/3G
Incident
Report for Twilio
Resolved
Connectivity issues on 2G/3G has been resolved and Super SIM is operating normally at this time.
Update
The connection issues on 2G/3G that were first observed at 8:30am UTC subsided around 11:30am UTC. We escalated to related partners when it was first observed and continue to work with them on identifying the root cause. Devices that were impacted between 8:30am UTC and 11:30am UTC should have been able to successfully reconnect. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
The connection issues on 2G/3G that were first observed at 8:30am UTC subsided around 11:30am UTC. We escalated to related partners when it was first observed and continue to work with them on identifying the root cause. Devices that were impacted between 8:30am UTC and 11:30am UTC should have been able to successfully reconnect. We will continue to monitor.
Update
We are still investigating an issue where devices using Super SIM may experience connectivity issues on 2G/3G. We began observing some new data session failures at 8:30am UTC. We are actively working to identify and resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Update
We are still investigating an issue where devices using Super SIM may experience connectivity issues on 2G/3G. We began observing some new data session failures at 8:30am UTC. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are investigating an issue where devices using Super SIM may experience connectivity issues on 2G/3G. We began to observe some new data session failures at 8:30am UTC. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.