SMS delivery degradation towards France Orange using Alphanumeric Sender ID

Incident Report for Twilio

Resolved

SMS delivery degradation issue is resolved. SMS Europe is currently operating normally.

Posted Jun 19, 2019 - 18:22 PDT

Monitoring

We are observing recovery for delivery of SMS when sending SMS using Alphanumeric Sender ID towards France Orange network. Our teams continue to monitor the service and will provide an update as soon as we have more information.

Posted Jun 19, 2019 - 18:02 PDT

Identified

We have detected an issue of delivery degradation when sending SMS using Alphanumeric Sender ID towards France Orange network. We have rerouted the traffic to resolve the issue of delivery for SMS but the Alphanumeric Sender ID is not being preserved. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Jun 19, 2019 - 17:10 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).