Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Verification Errors for German Customers During Signup
Incident
Report for Twilio
Resolved
The incident with German customers attempting to validate their one time passcode during the phone number verification step during signup has been resolved and service is operating normally at this time.
Update
We have started seeing recovery for when German customers attempt to validate their one time passcode during the phone number verification step during signup. We will continue to monitor to ensure a full recovery. We expect to provide another update in 14 hours or as soon as more information becomes available.
Update
We have started seeing recovery for when German customers attempt to validate their one time passcode during the phone number verification step during signup. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for when German customers attempt to validate their one time passcode during the phone number verification step during signup. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to investigate an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to investigate an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to investigate an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Update
We are currently investigating an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating an error message experienced when German customers attempt to validate their one time passcode during the phone number verification step during signup. As a workaround, customers can contact Twilio support to verify and gain access to their new account. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Console sign up. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Verify).