Failures Fetching Voice Recordings and Transcripts on AU1 Home Region

Incident Report for Twilio

Resolved

The issue with voice recording and transcript retrieval on the AU1 Home Region has been resolved and Programmable Voice is operating normally at this time.

Posted Jan 29, 2022 - 07:56 PST

Monitoring

Voice recording and transcript retrieval on the AU1 Home Region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 29, 2022 - 07:26 PST

Identified

We have identified an issue with fetching voice recordings and transcripts when using the AU1 Home Region. Our engineers are working to implement a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 29, 2022 - 07:15 PST

Investigating

Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 29, 2022 - 06:28 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).