SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Multiple Networks in India

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures from Twilio Phone Numbers to networks in India. This incident has been resolved.

Posted Feb 27, 2026 - 22:24 PST

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 27, 2026 - 20:35 PST

Update

We continue to experience SMS delivery delays and failures from a subset of Twilio phone numbers to multiple networks in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 27, 2026 - 20:30 PST

Investigating

We are experiencing SMS delivery delays and failures from a subset of Twilio phone numbers to multiple networks in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 27, 2026 - 19:35 PST

This incident affected: CARRIER NETWORK (SMS, APAC).