Voice Quality Issues to a Subset of Twilio UK Long Codes

Incident Report for Twilio

Resolved

The issue affecting Voice quality for a subset of Twilio UK long codes has been resolved, and the service is functioning normally at this time.

Posted Nov 09, 2021 - 17:56 PST

Monitoring

We have started seeing recovery in Voice quality from local and international numbers belonging to a subset of Twilio UK long codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 16:06 PST

Update

We are investigating Voice quality issues from local and international numbers to a subset of Twilio UK long codes. Customers may experience choppy audio quality or silence during a call. Approximately 12% of calls are potentially impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 09, 2021 - 15:18 PST

Investigating

Our monitoring systems have detected a potential voice quality issues related to Twilio UK phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 09, 2021 - 15:09 PST

This incident affected: CARRIER NETWORK (Voice, Europe).