Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM connectivity issues. This incident has been resolved.

Posted Sep 21, 2022 - 04:20 PDT

Monitoring

We are observing recovery in Super SIM connectivity issues with two of our partners outside Northern America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 21, 2022 - 03:49 PDT

Update

We are continuing to experience Super SIM connectivity issues with two of our partners outside Northern America since 7:33AM UTC. We also see impacted devices reconnecting to backup providers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Sep 21, 2022 - 02:22 PDT

Update

Since 7:33AM UTC we are experiencing Super SIM connectivity issues with two of our partners outside Northern America. We also see impacted devices reconnecting to backup providers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Sep 21, 2022 - 01:22 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 21, 2022 - 01:09 PDT