Delays in looking up messages in Console and REST API

Incident Report for Twilio

Resolved

All systems are normal.

Posted Feb 08, 2017 - 21:05 PST

Monitoring

Our system has recovered. All messages are available for lookup. We continue to monitor.

Posted Feb 08, 2017 - 20:53 PST

Update

Our system has mostly recovered. Roughly 10% of customers will still experience delays retrieving message lists. Our next update will be within two hours.

Posted Feb 08, 2017 - 18:18 PST

Update

Our system has mostly recovered. Roughly 20% of customers will still experience delays retrieving message lists. We expect recovery within four hours. Our next update will be within four hours.

Posted Feb 08, 2017 - 13:56 PST

Update

We have identified the issue. Instance fetches are now working properly. The team is working on fixing retrieval of list message resources. Next update within the hour.

Posted Feb 08, 2017 - 13:12 PST

Identified

We are currently experiencing delays in looking up messages in the Console and REST API. Users looking up messages that have been sent are seeing delays. Our engineering team is looking into the incident and actively working to resolve it. We will post another update within the hour.

Posted Feb 08, 2017 - 12:48 PST

This incident affected: DEVELOPER TOOLS (Console, REST API).