SMS Delivery Reports Delays to Spark and 2 Degrees Networks in New Zealand

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. This incident has been resolved.

Posted Dec 25, 2025 - 14:30 PST

Monitoring

We are observing recovery in SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2025 - 13:58 PST

Update

We are still experiencing SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 25, 2025 - 13:36 PST

Investigating

We are experiencing SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 25, 2025 - 12:36 PST

This incident affected: CARRIER NETWORK (SMS, APAC).