Calls failures and Conference failures in European Region

Incident Report for Twilio

Resolved

This incident has been resolved and all systems are operating normally. Between 6:13PM PST and 6:26PM PST, we experienced elevated errors establishing new Conferences and Client calls due to networking event in German region.

Posted Jun 13, 2018 - 19:07 PDT

Monitoring

We are seeing recovery and systems are operating normally.

Posted Jun 13, 2018 - 18:41 PDT

Investigating

We are observing high call failures in our European datacenter, our engineers are investigating this and working on resolving this. We will provide next update in 30 minutes.

Posted Jun 13, 2018 - 18:30 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1, Client Web US1, Client Mobile US1, Conference US1).