SMS Delivery Delays to Safaricom Network in Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Safaricom network in Kenya. This incident has been resolved.

Posted Jun 25, 2024 - 22:39 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Safaricom network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 20:55 PDT

Update

We continue to experience SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 17:56 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 16:21 PDT

Monitoring

Posted Jun 25, 2024 - 14:32 PDT

Update

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 25, 2024 - 10:37 PDT

Update

Posted Jun 25, 2024 - 08:37 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 25, 2024 - 07:37 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).