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      US Toll-Free Numbers Not Available For Purchase
      Incident Report for Twilio
      Resolved
      The issue with purchasing US Toll-Free Numbers within Console and API has been resolved and Purchasing of US Toll-Free Numbers within Console and AP is operating normally at this time.
      Posted Sep 13, 2023 - 20:53 PDT
      Monitoring
      Purchase of US Toll-Free Numbers within Console and AP is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Sep 13, 2023 - 20:26 PDT
      Update
      We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show “No results found” and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 13, 2023 - 16:30 PDT
      Update
      We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show "No results found" and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 13, 2023 - 00:30 PDT
      Identified
      We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show "No results found" and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 12, 2023 - 16:34 PDT
      Update
      We continue to investigate an issue when attempting to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers, Console is showing "No results found" and the API is returning an empty list of results. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 12, 2023 - 12:42 PDT
      Update
      We continue to experience an issue to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers Console is showing "No results found" and the API is returning an empty list for results. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 12, 2023 - 10:42 PDT
      Update
      We have detected an issue to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers Console is showing "No results found" and the API is returning an empty list for results. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 12, 2023 - 09:44 PDT
      Investigating
      Our monitoring systems have detected a potential issue with US Toll-Free numbers not available for purchase within console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Sep 12, 2023 - 09:29 PDT
      This incident affected: PHONE NUMBERS.