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        LOA Documents Returns 404 for Twilio Console Porting page

        Incident Report for Twilio

        Resolved

        Issue causing a service interruption with the Letter of Authorization template documents in the Twilio Console Porting page has been resolved and is operating normally at this time.
        Posted Oct 24, 2023 - 18:25 PDT

        Identified

        Our engineers have identified the issue causing a service interruption with the Letter of Authorization template documents in the Twilio Console Porting page and are working to deploy a fix. In the mean time, you can access the LOA template from our support website here: https://support.twilio.com/hc/en-us/article_attachments/5150940275355.
        We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 24, 2023 - 16:36 PDT

        Update

        We are investigating a service interruption with the Letter of Authorization template documents in the Twilio Console Porting page. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Posted Oct 24, 2023 - 15:53 PDT

        Investigating

        Our monitoring systems have detected a potential issue Twilio Console Porting page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 24, 2023 - 15:46 PDT
        This incident affected: PHONE NUMBERS.