WhatsApp Senders Unable to Send or Receive Messages

Incident Report for Twilio

Resolved

We are no longer experiencing issues with WhatsApp Senders unable to send or receive messages. This incident has been resolved.

Posted Aug 03, 2023 - 14:30 PDT

Monitoring

Our engineers have deployed a fix and we have started seeing recovery for the issue causing WhatsApp Senders unable to send or receive messages. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 03, 2023 - 14:04 PDT

Update

Our engineers have identified the issue with less than 1% of WhatsApp Senders may be unable to send or receive messages at the moment. We are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 12:35 PDT

Update

Our engineers have identified the issue with less than 1% of WhatsApp Senders may be unable to send or receive messages at the moment. We are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 10:35 PDT

Identified

Our engineers have identified the issue with less than 1% of WhatsApp Senders may be unable to send or receive messages at the moment. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2023 - 09:42 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 03, 2023 - 09:28 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).