Issue with <Gather> Input Speech (ASR)

Incident Report for Twilio

Resolved

The incident affecting a small subset of speech (ASR) has been resolved.

Posted Apr 26, 2022 - 15:44 PDT

Monitoring

We are observing recovery regarding the issue affecting a small subset of speech (ASR). We will continue to monitor and provide another update in 2 hours.

Posted Apr 26, 2022 - 14:33 PDT

Update

Our engineers have identified the issue affecting a small subset of speech (ASR) and are working with our vendor to deploy a fix. We expect to provide another update in 4 hours or as soon as we learn more.

Posted Apr 26, 2022 - 13:22 PDT

Update

Our engineers have identified the issue affecting a small subset of speech (ASR) and are working with our vendor to deploy a fix. We expect to provide another update in 2 hour or as soon as we learn more.

Posted Apr 26, 2022 - 11:22 PDT

Identified

Our engineers have identified the issue affecting a small subset of speech (ASR) and are working with our vendor to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 26, 2022 - 10:18 PDT

Update

We are investigating delays in speech (ASR) degraded. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Apr 26, 2022 - 09:50 PDT

Investigating

Our monitoring systems have detected a potential issue with with Speech (ASR). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 26, 2022 - 09:13 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Speech Recognition (Gather Speech) US1).