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        Delays and Failures Provisioning 10DLCs with US Carriers

        Incident Report for Twilio

        Resolved

        The issues with delays and failures in provisioning 10DLCs within the US carrier ecosystem, and the potential impact with 10DLC campaign registrations have been resolved. The service is operating normally at this time.
        Posted Aug 21, 2023 - 03:56 PDT

        Update

        Provisioning of 10DLCs within the US carrier ecosystem and 10DLC campaign registrations is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 21, 2023 - 03:38 PDT

        Update

        Provisioning of 10DLCs within the US carrier ecosystem and 10DLC campaign registrations is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 21, 2023 - 03:08 PDT

        Monitoring

        Provisioning of 10DLCs within the US carrier ecosystem and 10DLC campaign registrations is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 21, 2023 - 02:41 PDT

        Update

        We are continuing to experience delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 20, 2023 - 23:58 PDT

        Update

        We are continuing to experience delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 20, 2023 - 21:58 PDT

        Update

        We are experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 20, 2023 - 20:58 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 20, 2023 - 20:48 PDT
        This incident affected: PHONE NUMBERS.