SMS Delivery Failures to and From Multiple Networks in Chile via Subset of LongCodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to and from multiple networks in Chile via Subset of LongCodes. This incident has been resolved.

Posted Jan 19, 2026 - 09:51 PST

Monitoring

We are observing successful SMS delivery To & From multiple networks in Chile via subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2026 - 08:03 PST

Update

We are still experiencing SMS delivery failures To & From multiple networks in Chile via Subset of LongCodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2026 - 07:19 PST

Investigating

We are experiencing SMS delivery failures To & From multiple networks in Chile via Subset of LongCodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 19, 2026 - 06:23 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).