Trunking Call Logs Issues

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 15, 2021 - 11:02 PDT

Monitoring

We identified the issue with the subset of trunking call data that was unavailable. All call data has been published and is now up to date and available. We will continue to monitor for system stability and will provide and update in 30 minutes or as soon as more information becomes available.

Posted Mar 15, 2021 - 10:33 PDT

Update

We are investigating an issue with a subset of trunking call data currently not available. Our engineering team is actively working to identify the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 15, 2021 - 09:38 PDT

Investigating

Our monitoring systems have detected a potential issue with Elastic SIP Trunking Call logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 15, 2021 - 09:21 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1).