Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Delays to Programmable Wireless SIM Updates
Incident
Report for Twilio
Resolved
Delays to SIM updates has been resolved and Programmable Wireless is operating normally at this time.
Monitoring
We are seeing recovery from the API errors and are monitoring closely for any changes. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We continue to experience delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM’s status is not already "scheduled" or "updating" but will hold them. You may see SIMs stuck in "scheduled" or "updating" until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM’s status is not already "scheduled" or "updating" but will hold them. You may see SIMs stuck in "scheduled" or "updating" until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM’s status is not already "scheduled" or "updating" but will hold them. You may see SIMs stuck in "scheduled" or "updating" until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.