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        SMS Delivery Delays From Twilio Short Codes to US Carriers

        Incident Report for Twilio

        Resolved

        SMS Delivery Report Delays to US Carriers has been resolved and is operating normally at this time.
        Posted Nov 27, 2023 - 17:44 PST

        Monitoring

        Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Shortcodes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 27, 2023 - 15:25 PST

        Update

        Please find the current SMS delivery status from Twilio short codes for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Delayed)
        Verizon (status - Delayed)
        MetroPCS (status - Delayed)

        We will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 27, 2023 - 13:13 PST

        Update

        Please find the current SMS delivery status from Twilio short codes for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Delayed)
        Verizon (status - Delayed)
        MetroPCS (status - Delayed)

        We will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 27, 2023 - 11:08 PST

        Update

        We are now experiencing SMS delivery delays from Twilio short codes for the major carriers below:

        AT&T (status - Delayed)
        T-Mobile (status - Delayed)
        Verizon (status - Delayed)
        MetroPCS (status - Delayed)

        We will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 27, 2023 - 09:04 PST

        Investigating

        Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery report delays from Twilio short codes. Messages are queued due to capacity shortage, and customers may see report delays when sending to certain US carriers.

        Please find the current delivery status for the major carriers below:

        AT&T (status -Operational)
        T-Mobile (status - Report Delayed)
        Verizon (status - Report Delayed)
        MetroPCS (status - Report Delayed)
        US Cellular (status - Report Delayed)

        We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
        Posted Nov 27, 2023 - 07:14 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).