HTTP 500 Errors for Multiple Twilio Products

Incident Report for Twilio

Resolved

HTTP 500 errors have been resolved and Chat, Conversations, Flex, Proxy and Autopilot are operating normally at this time.

Posted Feb 03, 2021 - 11:34 PST

Update

We are still investigating an elevated rate of HTTP 500 errors for Chat, Conversations, Flex, Proxy and Autopilot. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 03, 2021 - 10:39 PST

Update

We are continuing to investigate an elevated rate of HTTP 500 errors for Chat, Conversations, Flex, Proxy and Autopilot. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 03, 2021 - 09:39 PST

Update

We are currently investigating an elevated rate of HTTP 500 errors for Chat, Conversations and Flex. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 03, 2021 - 09:16 PST

Investigating

Our monitoring systems have detected a potential issue with messaging in Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 03, 2021 - 09:03 PST

This incident affected: FLEX (Flex Application Platform), PROGRAMMABLE CHAT, PROXY, and PROGRAMMABLE MESSAGING (Conversations).