SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. This incident has been resolved.

Posted Jan 23, 2026 - 11:50 PST

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2026 - 09:55 PST

Update

We are experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 23, 2026 - 09:05 PST

Investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 23, 2026 - 08:57 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).