SMS delivery receipt delays in Brazil

Incident Report for Twilio

Resolved

This incident is resolved.

Posted Apr 17, 2018 - 16:06 PDT

Monitoring

We're starting to see signs of recovery related to DLR delivery and continue to monitor.

Posted Apr 17, 2018 - 15:20 PDT

Investigating

The operator Claro in Brazil is currently investigating an issue processing incoming delivery responses (DLR) from SMS submissions. This issue only affects delivery responses and does not impact actual message delivery to handsets.

Posted Apr 17, 2018 - 15:01 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).