Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Logs Delays for a Subset of our Customers
Incident
Report for Twilio
Resolved
Service has been restored fully. This incident is resolved.
Update
A subset of our customers are experiencing delays accessing message logs .Our engineers are continuing to investigate the delays. We will provide another update in 16 hours or as soon as more information becomes available.
Update
A subset of our customers are experiencing delays accessing message logs and also price updates on message, voice, transcriptions and recording products. Our engineers are continuing to investigate the delays. We will provide another update in 8 hours or as soon as more information becomes available.
Investigating
A subset of our customers are experiencing delays when they try to access their message logs. Our engineers are continuing to investigate the delays. We will provide another update in 4 hours or as soon as more information becomes available.
Monitoring
Delays a subset of our customers are experiencing when they try to access their message logs is now returning to normal. We will continue to monitor the situation before we mark the incident as fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate the delays a subset of our customers are experiencing when they try to access their message logs. Our engineers are investigating. We will provide another update in 2 hour or as soon as more information becomes available.
Update
We continue to investigate the delays a subset of our customers are experiencing when they try to access their message logs. Our engineers are investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Update
A subset of our customers are experiencing delays when they try to access their message logs. Our engineers are investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (SMS).