Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of Countries

Incident Report for Twilio

Resolved

Customers unable to see failure reasons when submitting identity bundles has been resolved.

Posted Aug 17, 2020 - 18:46 PDT

Monitoring

Our team has deployed a fix to restore functionality to the three impacted endpoints. We are actively monitoring and an additional update will be provided in the next 30 minutes.

Posted Aug 17, 2020 - 18:02 PDT

Update

Our engineering team is still investigating the issue. We will provide an update in 2 hours or as soon as we have more information.

Posted Aug 17, 2020 - 17:16 PDT

Update

We have identified an issue with some country/number types regulations, where customers do not see failure reasons when submitting bundles for evaluation with missing requirements. The following country/number types are affected: Australia/Mobile, Spain/All, Belgium/All, Germany/Toll-Free, Ecuador/Toll-Free, Sri Lanka/Toll-Free and Mobile, Guatemala/Mobile, Jordan/Toll-Free, Madagascar/Mobile, Hungary/Toll-Free, Thailand/Local, Indonesia/Toll-Free and Mobile and Local, Isle of Man/Mobile, El Salvador/Local, Ecuador/Local, Panama/Local and Toll-Free. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.

Posted Aug 17, 2020 - 16:18 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 17, 2020 - 15:45 PDT

This incident affected: PHONE NUMBERS.