SMS Delivery Report Delays To Telstra in Australia for a Subset of Alphanumeric Sender Ids

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays to Telstra in Australia. This incident has been resolved.

Posted Jun 05, 2025 - 21:08 PDT

Monitoring

We are observing recovery in SMS delivery report delays to Telstra in Australia is affecting only a subset of Alphanumeric Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 19:15 PDT

Identified

We have identified that the SMS delivery report delays to Telstra in Australia is affecting only a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 15:14 PDT

Update

We are still experiencing SMS delivery report delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 15:03 PDT

Update

We are still experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 11:08 PDT

Update

We are still experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 09:08 PDT

Investigating

We are experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2025 - 08:08 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).