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        User Authentication Identity Gateway API Failure Increase and High Latency for Verizon in United States

        Incident Report for Twilio

        Monitoring

        We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 05, 2026 - 04:31 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 05, 2026 - 03:54 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 05, 2026 - 01:54 PDT

        Identified

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 05, 2026 - 00:40 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 04, 2026 - 23:43 PDT
        This incident affects: CARRIER NETWORK (Lookup SIM Swap, Legacy Identity MatchAndAttributes).