SMS and MMS Delivery Delays to T-Mobile Network in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to T Mobile network in the US. This incident has been resolved.

Posted Jun 05, 2024 - 13:35 PDT

Monitoring

We are observing recovery in MMS and SMS delivery delays when sending toll-free, short code and long code messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2024 - 11:34 PDT

Update

We continue investigating delivery delays with toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information is available.

Posted Jun 05, 2024 - 09:49 PDT

Update

Our monitoring systems have detected an issue with toll-free, short code and long code traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information is available.

Posted Jun 05, 2024 - 08:47 PDT

Update

We are experiencing SMS delivery delays when sending messages to T Mobile network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2024 - 08:31 PDT

Investigating

Our monitoring systems have detected a potential issue with Toll-Free and 10DLC traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 05, 2024 - 08:16 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).