TaskRouter and Flex Degraded

Incident Report for Twilio

Resolved

We are no longer seeing degradation for TaskRouter and Flex. The issue has been resolved.

Posted Jan 25, 2021 - 10:50 PST

Monitoring

Flex was degraded between 09:27 and 09:56 Pacific Time earlier today. During this period, customers may have experienced trouble creating new tasks, logging into Flex, and changing TaskRouter settings in the console. The issue has been resolved, and we are monitoring the service for an additional 30 minutes.

Posted Jan 25, 2021 - 10:18 PST

Investigating

Our monitoring systems have detected a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 25, 2021 - 09:56 PST

This incident affected: FLEX (Flex Application Platform) and TaskRouter.