Console Login Failures After New Account Creation

Incident Report for Twilio

Resolved

The issue causing console login failures in the new account signup flow has been resolved and new account creation is operating normally at this time.

Posted Jul 11, 2024 - 15:22 PDT

Monitoring

A fix has been implemented for the issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time, and we are monitoring the results. We will provide another update in 30 minutes.

Posted Jul 11, 2024 - 14:52 PDT

Update

We are continuing to investigate this issue.

Posted Jul 11, 2024 - 14:24 PDT

Update

Our engineers are investigating an issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 11, 2024 - 14:23 PDT

Investigating

Our monitoring systems have detected a potential issue account creation failures during signup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2024 - 14:08 PDT

This incident affected: DEVELOPER TOOLS (Console).