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        SMS Delivery Delays and Failures to Zain/CelTel in Niger

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.
        Posted Jul 20, 2025 - 09:49 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 20, 2025 - 08:00 PDT

        Update

        We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 20, 2025 - 03:44 PDT

        Update

        We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 19, 2025 - 19:48 PDT

        Update

        We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 19, 2025 - 15:46 PDT

        Update

        We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2025 - 13:36 PDT

        Investigating

        We are experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 19, 2025 - 12:32 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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