SMS Delivery Failures to Multiple Networks in Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple networks in multiple countries. This incident has been resolved.

Posted May 11, 2025 - 12:21 PDT

Monitoring

We are observing recovery in SMS delivery failures to multiple networks in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 11, 2025 - 10:20 PDT

Update

We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 11, 2025 - 02:26 PDT

Update

We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 10, 2025 - 22:40 PDT

Update

We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 10, 2025 - 20:40 PDT

Investigating

We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2025 - 19:40 PDT

This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Europe).