Creating New Flex Projects Fails with an Error Message

Incident Report for Twilio

Resolved

The issue affecting the creation of new Flex account projects has been resolved, and the service is functioning normally at this time.

Posted Jun 25, 2021 - 16:28 PDT

Monitoring

We are observing recovery in issue with creating new Flex account projects. We recommend closing the project that failed to complete the Flex Setup and create a new project. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2021 - 14:26 PDT

Update

We are investigating an issue where creating a new Flex account project will fail. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 25, 2021 - 13:14 PDT

Investigating

Our monitoring systems have detected a potential issue with new Flex account projects. Creating new Flex accounts projects is unavailable for now. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 25, 2021 - 12:55 PDT

This incident affected: FLEX (Flex Application Platform).